Privacy Policy for CoreyHealth™, CoreyPatient™, and CoreyAir™
The privacy policy below applies to Core Mobile’s mobile and smartwatch applications, including CoreyHealth™, CoreyPatient™, and CoreyAir™. Core Mobile executes a Business Associate Agreement (BAA) with each of the healthcare providers that use our products and services. The BAA clauses supersede the clauses in this policy as applicable to specific health care providers including Veterans Affairs of the United States Federal Government.
The following privacy policy is adopted to ensure that Core Mobile, Inc. (the Company) complies fully with all federal and state privacy protection laws and regulations. Protection of patient privacy is of paramount importance to this organization. Violations of any of these provisions will result in severe disciplinary action including termination of employment and possible referral for criminal prosecution.
Effective Date
This policy is in effect and is updated as of January 2, 2026.
It is the policy of the Company to adopt, maintain and comply with our privacy practices of customer and end-user data, which shall be consistent with HIPAA, FISMA and California laws.
Notice of Privacy Practices
It is the policy of the Company that a notice of our privacy policy be published on our website, and that all uses and disclosures of protected health information be done in accord with the Company’s privacy policy and practices for web site and for mobile and smart watch applications.
Assigning Privacy and Security Responsibilities
It is the policy of the Company that specific individuals within our workforce are assigned the responsibility of implementing and maintaining this HIPAA Privacy Policy. Furthermore, it is the policy of the Company that these individuals will be provided sufficient resources and authority to fulfill their responsibilities.
Deceased Individuals
It is the policy of the Company that privacy protections extend to information concerning deceased individuals.
User Activity Information
Apple Health kit / Google Health integration is used by the app to provide number of steps walked, heart rate and steps climbed by users in the app and communicated to physician treating the patient when patient provides the consent to provider. All the information is anonymized in our system for HIPAA compliance in addition to strong encryption. The system is HIPAA and FISMA certified by the US Federal Government.
Minimum Necessary Use and Disclosure of Protected Health Information
It is the policy of the Company that for all routine and recurring uses and disclosures of PHI (except for uses or disclosures made 1) to or as authorized by the customer, client or end-user or 2) as required by law for HIPAA compliance such uses and disclosures of protected health information must be limited to the minimum amount of information needed to accomplish the purpose of the use or disclosure. It is also the policy of the Company that non-routine uses and disclosures will be handled pursuant to established criteria. It is also the policy of the Company that all requests for protected health information (except as specified above) must be limited to the minimum amount of information needed to accomplish the purpose of the request.
Collection, Use and Storage Limitation
The following categories of data will be collected by the App but is not saved in the device and is instead transmitted in encrypted format to servers inside the care provider’s secure network:
- User data
Permissions Requested by CoreyPatient and CoreyHealth App
The enclosed list of permissions and their use that are explicitly requested from end-users after which these are used for the specific purposes only.
- Location: Location permission is used in the background and foreground for getting location-based auto check-in push notifications for contactless check-in and RTLS service to track a patient within the hospital premises.
- Nearby devices: Nearby devices permission is used in the background and foreground RTLS service.
- Notifications: Notifications permission is used to receive ePros and reminder notifications to the device.
- Photos and Videos: Photos and Videos permission is used to share photos and Videos to the provider for getting better care.
- Physical activity: Physical activity is used to track fitness and health of the user.
- Bluetooth: Bluetooth permissions are used to scan nearby Bluetooth devices for RTLS service.
- Biometric: Biometric permission is used for Login with Fingerprint.
- Internet: Internet is Mandatory permission to login to the Application.
- Access Network state: This permission is used to know the state of the internet whether it is connected or disconnected.
- Access Wi-Fi state: This permission is used to know the state of Wi-Fi whether it is connected or disconnected.
- Calendar: Calendar permission is used for date time formats in the Application.
- Permissions used for Video Consultation: Camera · Microphone · Music and Audio · Photos and Videos · Phone
Information Security
We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is assured to be completely secure in future. However, we continue to enhance security processes and methods as new security standards become available and implemented by the United States Federal Government.
Marketing Activities
It is the policy of the Company that any uses or disclosures of protected health information for marketing activities will be done only after a clearly documented and valid authorization is in effect and maintained by us.
Prohibited Activities
No Retaliation or Intimidation
It is the policy of the Company that no employee or contractor may engage in any intimidating or retaliatory acts against persons who file complaints or otherwise exercise their rights under HIPAA regulations. It is also the policy of the Company that no employee or contractor may condition payment on the provision of an authorization to disclose protected health information except as expressly authorized under federal and state regulations.
It is the policy of the Company that the responsibility for designing and implementing procedures to implement this policy lies with the Privacy Official.
Verification of Identity
It is the policy of the Company that the identity of all persons who request access to protected health information be verified before such access is granted.
It is the policy of the Company that the effects of any unauthorized use or disclosure of protected health information be mitigated to the extent possible.
It is the policy of the Company that appropriate physical safeguards will be in place to reasonably safeguard protected health information from any intentional or unintentional use or disclosure that is in violation of the HIPAA Privacy Rule.
Material Change
It is the policy of the Company that the term “material change” for the purposes of these policies is any change in our HIPAA compliance activities.
It is the policy of the Company that sanctions will be in effect for any member of the workforce who intentionally or unintentionally violates any of these policies or any procedures related to the fulfillment of these policies. Such sanctions will be recorded in the individual’s personnel file.
Retention of Records
It is the policy of the Company that the HIPAA Privacy Rule records retention requirement of six years will be strictly adhered to. All records designated by HIPAA in this retention requirement will be maintained in a manner that allows for access within a reasonable period of time. This records retention time requirement may be extended at this Company’s discretion to meet with other governmental regulations or those requirements imposed by our professional liability carrier.
Regulatory Currency
It is the policy of the Company to remain current in our compliance program with HIPAA regulations which are further mandated for us by our customers at Veterans Affairs and the United States Federal Government.
Cooperation with Privacy Oversight Authorities
It is the policy of the Company that oversight agencies such as the Office for Civil Rights of the Department of Health and Human Services be given full support and cooperation in their efforts to ensure the protection of health information within this Company. It is also the policy of the Company that all personnel must cooperate fully with all privacy compliance reviews and investigations.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Effective Date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
Core Mobile, Inc.
900 E. Hamilton Ave, Suite #100, Office 267
Campbell, CA 95008
info@coremobile.ai · +1 408 879 7206
